Swedish Support Engineer

Swedish Support Engineer for an International HealthTech

Kon'nichiwa! 

We are currently managing an SwedishSupport Engineer for an international scale-up focused on the healthcare sector.

We are trying to find a technical candidate with knowledge in both Swedish support and Network that will collaborate with the medical stuff and the Business Unit (remote and on-site).

The role entails advanced server and networking administration, along with system integrations with clients and partners

Swedish Support Engineer responsibilities:

• Provide technical support to medical collaborators and employees worldwide during office hours.
• Participate in the rotation for out-of-office hours (evenings and weekends) IT support.
• Utilize JIRA ticketing system for efficient issue tracking and resolution.
• Monitor IT Dashboard and promptly respond to auto-created and unassigned tickets.
• Manually create tickets when issues are reported via Hangouts chat.
• Escalate tickets to IT integration engineers when necessary.
• Deliver hardware and software training to new office staff and doctors (IT introduction sessions).
• Activate doctors in new regions by establishing connections with external systems.
• Configure and maintain workstations for all employees and collaborators.
• Manage user accounts and permissions, specifically in Google Workspace, Active Directory, and FreeRadius.
• Keep IT documentation up to date on Confluence and Google Drive.
• Coordinate with external equipment/software/services vendors as required for assistance.
• Assist in customer integration projects, including implementation and testing.
• Perform periodic checks on assigned equipment as outlined in the Server Maintenance Plan in collaboration with an IT integration engineer.
• Take responsibility for identified risks and manage them effectively.
• Actively participate in the adoption and implementation of corrective and preventive actions.

Requirements for the role: 

• Bachelor's degree or equivalent education in IT support or relevant field, or a proven track record in IT support.
• Advanced knowledge of Windows 10 and expertise in desktop troubleshooting.
• Proficiency in network troubleshooting (TCP/IP, VPN, DNS/DHCP, etc.).
• Familiarity with application virtualization such as VMWare and Citrix is advantageous.
• Experience with healthcare-related technologies, protocols, and standards (DICOM, HL7, MirthConnect, etc.) is a plus.
• Ability to think creatively and work with diverse technologies.
• Excellent communication skills in English and Swedish, both written and verbal. Proficiency in Spanish is an additional asset.
• Strong social and communicative abilities, diplomatic approach, and adaptability to an international virtual team environment.
• Service-oriented mindset and ability to excel in a multi-disciplinary work environment.
• Capable of handling complex technical situations and challenges in a composed and professional manner.
• High energy level and ability to thrive under stress.

Benefits:  

• Salary range: up to 35K  

• Extensive onboarding, teammates' support, and a new e-learning platform with courses and modules. 

• The team has the benefits of flexible working with options to work from home or the office hub in Barcelona. 

• The team embraces team spirit with regular onsite and online team breakfasts and events 

• Support with necessary office equipment, holidays, health care and life insurance, a transportation and meals allowance, and a special envelope for office and IT equipment. 

If you believe you are the ideal candidate for the Swedish Support Engineer role, do not hesitate to apply to the offer with your LinkedIn profile or uploading your CV. 

We will contact you very soon! 

Truthfully, your People Partner