Service Manager

Technology

Service Manager for a B2B & SaaS Start-up based in Barcelona

Kon'nichiwa!

We are looking for a Service Manager for an important B2B & SaaS Start-up that is based in Barcelona.

Responsibilities:

Managing the support team
Analysing and deciding on tools and technologies to provide support efficiently
Complying with SLAs Reporting periodically to Management about Support metrics, achievements, roadmap and risks
Managing the Knowledge database, raising feature requests/bugs to the development team and tracking raised tasks together with the Product until completion
Collaborating with Technical writers and product to align the help desk with documentation and product strategies
Managing external support team: Dealing with providers and reviewing performance and training
Implementing Quality controls for the help desk
Providing incident and root-cause trending analysis reports to Management.

Requirements:

University Degree or final years, or equivalent relevant work experience.
Excellent communication skills, Highly proficient in written and spoken English.
Proven 3-4 Years of experience managing help desk teams or technical support services.
People management skills.
Problem-solving.

Benefits:

Salary range: Up to 60k
Remote work

If you believe you’re the ideal candidate for the Service Manager role, do not hesitate to apply to the offer with your Linkedin Profile or uploading your CV.

We will contact you very soon!

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