Service Manager


IKIGAI Talent Group - Offers - Technology

Service Manager for a B2B & SaaS Start-up based in Barcelona


We are looking for a Service Manager for an important B2B & SaaS Start-up that is based in Barcelona. 


  • Managing the support team
  • Analysing and deciding on tools and technologies to provide support efficiently
  • Complying with SLAs Reporting periodically to Management about Support metrics, achievements, roadmap and risks
  • Managing the Knowledge database, raising feature requests/bugs to the development team and tracking raised tasks together with the Product until completion
  • Collaborating with Technical writers and product to align the help desk with documentation and product strategies
  • Managing external support team: Dealing with providers and reviewing performance and training
  • Implementing Quality controls for the help desk
  • Providing incident and root-cause trending analysis reports to Management.


  • University Degree or final years, or equivalent relevant work experience.
  • Excellent communication skills, Highly proficient in written and spoken English.
  • Proven 3-4 Years of experience managing help desk teams or technical support services.
  • People management skills.
  • Problem-solving.


  • Salary range: Up to 60k 
  • Remote work

If you believe you’re the ideal candidate for the Service Manager role, do not hesitate to apply to the offer with your Linkedin Profile or uploading your CV.

We will contact you very soon!

Truthfully, your People Partner

At IKIGAI Talent there are people ready to help you with everything you need:

Alexander Van Vianen
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If you're interested in Sales and Digital vacancies, talk to Alexander!

Hey there, I’m Alexander.

My main expertise is Executive & Management departments, such as CCO, VP Sales, Sales Director, Sales Manager, VP Marketing, Marketing Director, and many others.

Are you open to learn more about any of these roles? Don’t hesitate to contact me.

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