Operations Engineer (Windows)

Operations Engineer (Windows)

We are looking for a proactive Level 3 Operations Engineer (Windows) to join a technology-driven organization delivering managed IT services for enterprise clients. In this role, you will provide advanced operational support for Windows-based infrastructures, acting as the highest technical escalation point for complex incidents while ensuring stability, security, and continuous improvement.

Responsibilities

• Own and resolve complex Level 3 incidents, problems, and non-standard changes within agreed service levels.
• Act as the technical escalation point for Level 2 engineers, providing guidance and mentoring.
• Perform in-depth root cause analysis and implement permanent solutions to prevent recurring incidents.
• Provide advanced administration and support for Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and core Windows services.
• Lead patching, upgrade, remediation, backup, restore, and disaster recovery activities.
• Support platform hardening, security remediation, and operational resilience initiatives.
• Collaborate with infrastructure, cloud, security, and service management teams to deliver reliable and secure services.
• Contribute to incident reviews, problem management, operational documentation, and technical knowledge sharing.
• Maintain accurate technical documentation and ensure operational activities comply with governance, security, and audit requirements.
• Identify opportunities to improve processes, service stability, and operational efficiency.

Requirements

• Strong expertise in Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy.
• Experience managing complex incidents, problem management, and change management within an ITSM environment.
• Solid knowledge of patch management, backup and recovery, system hardening, and infrastructure best practices.
• Experience performing root cause analysis and implementing long-term technical solutions.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Experience creating technical documentation and communicating effectively with both technical and non-technical stakeholders.
• Fluent English, both written and spoken.

Benefits

• Salary: Competitive depending on experience.
• Flexible hybrid working model.
• Opportunity to work with modern international enterprise with great infrastructure and cloud technologies.
• Ongoing learning, certification, and professional development opportunities.
• Career growth within a fast-paced and innovative technology organization.
• Participation in an on-call rotation with occasional planned weekend activities for maintenance and business continuity.

If you believe you are the ideal candidate for the Operations Engineer (Windows) role, do not hesitate to apply to the offer with your LinkedIn profile or uploading your CV.

We will contact you very soon!

Truthfully, your People Partner