Direct Channel Manager (US)

Direct Channel Manager for IoT start-up (US)

Kon’nichiwa!

We are looking for a Direct Channel Manager to join an innovative IoT start-up that develops cutting-edge products in Atlanta or Miami offices. If you have experience managing international projects and enjoy working in a fast-paced, dynamic environment, we want to meet you!

Responsibilities:

• Channel Enablement & Onboarding: Design and execute effective onboarding processes for new Honda dealer partners, ensuring they can successfully implement our IoT solutions from the start.
• Primary Point of Contact: Serve as the main liaison for our B2B partners—particularly Honda dealers—leading communications and proactively managing account relationships.
• Cross-Functional Coordination: Collaborate with internal teams (engineering, product, sales, etc.) to resolve dealer needs promptly and efficiently.
• Product & Market Feedback: Work closely with product and development teams to ensure dealer needs are reflected in continuous solution improvements.
• Performance Monitoring & Strategic Guidance: Track how our solutions are being used by dealers, offering strategic recommendations to maximize success and drive long-term adoption.
• Retention & Growth Strategies: Develop and implement strategies to retain and expand dealer engagement, promoting full utilization of Mapit’s technology solutions.
• Issue Resolution: Identify and solve challenges promptly, ensuring high customer satisfaction and fostering enduring – Industry Awareness: Maintain an in-depth knowledge of the mobility sector, especially the US motorcycle market and Honda-specific developments, to stay ahead of evolving dealer needs.

Requirements:

• 5+ years of experience as a Customer Success Manager, Channel Manager, or related role in a B2B setting.
• Experience tech, or automotive sector is highly valued, particularly with IoT or software solutions.

• Exceptional communication skills, with the ability to bridge cultural and operational gaps between US and European teams.
• Fluency in English and Spanish.
• Proactive and results-driven mindset, with a strong passion for innovation in mobility.

Benefits:

• Salary Range: Up to 75k (US$)

• A collaborative, creative work environment that values innovation and teamwork.
• Hybrid model (3 office days, 2 days remotley)

If you believe you’re the ideal candidate for the Direct Channel Manager role, don’t hesitate to apply with your LinkedIn profile or CV.

We will contact you very soon!

Truthfully, your People Partner.