Customer Success Manager

Customer Success Manager for B2B Startup

Kon’nichiwa!

We are trying to cover a Client Success Manager role for a Real State Software Company in Barcelona!

The goal is to help the company get the yearly quota and help Real State owners accelerate their business through a Digital Marketing Platform.

Responsabilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Aid in product design and product development.

Customer Success Manager Requirements:

• Between 3 to 5 years of experience in B2B Software Sales
• Native / Biligüal English
• Attention to detail
• Experience doing Demos / Onboardings, Cross-selling, Up-selling
• Being comfortable selling to all audiences
• Consultative Sales Skills, negotiation skills and solve problems

Benefits:

• Unlimited vacation days
• Flexible hybrid role
• Competitive Salary (up to 40k)
• The opportunity to progress in a growing startup
• Young and international team