Collections Specialist

We are looking for a Collections Specialist to join an international company that has recently established its operations in Madrid.

This role is key to delivering professional debt collection and financial advisory services. You will leverage advanced technology to manage outstanding accounts efficiently, maintain respectful and professional relationships with clients, and contribute to achieving exceptional results for the organization.

Responsibilities

• Communication with clients via phone, email, and chat to efficiently resolve outstanding accounts.
• Manage CRM systems and digital tools to accurately track and document all client interactions.
• Provide constructive insights and recommendations to enhance collection processes and overall operational efficiency.
• Listen with empathy, understand needs, and guide them toward repayment options.